From 24 March 2014 the telephone number for calling the Police Service of Northern Ireland in a non-emergency situation will be 101. The new number will provide members of the public with improved access to police non-emergency services. It costs less to call the 101 non-emergency and it is easier to remember. The non-emergency 101 will be available 24-hours a day, seven days a week, 365 days a year, and should help reduce the pressure on the 999 emergency system. Only 5% of all 999 calls fielded by Police Service of Northern Ireland relate to emergency issues. Benefits of introducing 101 non-emergency phone number:
It will make it easier and less expensive for the public to contact the Police Service of Northern Ireland
It will reduce the number of non-emergency calls to the 999 number
It should increase crime reporting, improve crime outcomes and build confidence in the Police Service of Northern Ireland.